Easy returns
We want you to love every piece
Request a return or exchange within 14 days of delivery, subject to the conditions below.
Exchange conditions
- Request within 14 days.
- Items must be unused.
- Original packaging is required.
Return conditions
- Item must be in original condition.
- Tags must remain attached.
- Refunds return to the original method.
How to request
- Contact customer care.
- Share your order number.
- Follow the pickup instructions.
Exchange timeline
1Send your request
2Courier pickup
3Item inspection
4Refund or replacement
Can I exchange a sale item?
Sale-item eligibility depends on the promotion terms shown at purchase.
When will I receive my refund?
Approved refunds are normally processed within 5–10 business days.
Who pays the return shipping fee?
Fees depend on the return reason. Customer care will confirm them before pickup.