Help centre
Frequently asked questions
Quick answers about ordering, payment, delivery, returns, and caring for your Naseej pieces.
How do I choose the right size?
Use the measurements in our Size Guide and compare them with a garment you already own.
Can I change or cancel my order?
Contact us as soon as possible. We can help before the order enters processing.
Which payment methods are available?
Available methods appear securely at checkout and may vary by location.
How long does delivery take?
Cairo and Giza usually take 2–4 business days; other governorates may take 3–6.
Can I track my order?
Yes. Use the Track Your Order page with your order number and billing email.
Can I return or exchange an item?
Eligible unused items can be requested within 14 days of delivery.
How should I care for my garment?
Follow the care label and use gentle washing to preserve colour, shape, and texture.
How can I contact Naseej?
Visit Contact Us and send your message. Our team will reply as soon as possible.